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Shipping & Returns

Shipping & Returns
Shipping and Refunds Policy

We welcome you at our online herbal and over the counter medicines shop located at URL www.ambrina.com

Order Processing:
As a Standard Shipping Policy all orders received before 6.00 PM EST on a week day are processed on same day and shipped out the next day if the item(s) is in stock. Products may be delivered in separate shipments.

Shipment Of Orders:
We ship all orders by Registered Air post (including shipments to post box or APO/FPO adresses). There are 15% handling and shipping charges for orders from any country. Overnight shipping is currently not available and all orders are queued with a high priority status.

We ship to most countries of the world. You can contact our Customer Service to find out delivery options for your region. Once your order has been shipped, we will send you an e-mail to notify you that your product has left our facility.

All orders are shipped in discreet packaging not mentioning the contents of the shipment for your privacy.

Delivery Time:
The delivery normally takes 14-18 working days but might take up to 25 working days in exceptional cases. In case your parcel does not arrive within 30 days, we will re-send your order without any charges or refund your full paid amount including the shipping charges.

Some times the custom department of a country detains the products for inspection. In such cases, please allow additional time for mail delays and we will prefer to re-send you an other pack

Order Tracking:
Tracking is avaible only for parcels shipped to USA, Canada and some other countries. 48 hours after the dispatch of shipment, we get a tracking number from postal department. Buyer can track the order on postal website of their own country ( when it arrives in their country) or at website http://ep.gov.pk for confirmation that the parcel has left for buyers country. Buyer can send us an email to get this tracking number.

Payment Processing:
We do not handle or store any credit card information. All payments are processed securely through our online retailers or an established third party payment processor that currently handles payments for literally thousands of websites on the internet. We do not charge our customers any amount for payment processing. Currently accepted credit cards include Visa, Master Card, American Express and Discover.

In case of a refund, we initiate it on website of processor, who had charged your credit card and it takes 72 hours to process the refund.
2.In case where payment was directly sent in our bank account, we can refund the amount only via Payza or Payoneer or a bank check (that will require a clearing period).

Returns and Replacements:
If an order does not arrive within the specified delivery time, the customer is eligible for a full refund or a reshipment. If a product is damaged in shipment or a wrong item or expired items is shipped, we will immediately resend the order and you may not need to return your item.

If you want to return the item due to any other reason, please send us an email here to get the returning instructions.In such case we will not refund the posting and handling charges. Only the product price will be refunded after receiving back the product.

An order can not be cancelled after the shipment, unless it is received by the buyer and returned back to us.
Instructions for returning a product

Instructions For Returning A Product:
In order to receive a refund, product packaging must be returned and should be placed in a larger box or padded envelope to insure against damage (use the one we sent you originally!) .

We suggest that you mail it to us return receipt requested and insured, however we will accept any type of delivery service such as Federal Express or UPS etc. Although returns are processed immediately as received, sometimes it takes a while for your credit card company or bank to credit your account. Please allow 2-4 weeks for the credit to show up on your next statement.

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